Returns and Refunds

Returns

Within 14 days of receiving your purchase

If you are not feeling the love with any aspect of your purchase our refund and exchange policy lasts 14 days, remember we want you to be happy!
To be eligible for a return through not feeling the love please ensure your item is returned unused in the same condition in which it was received.  So that we can keep our prices as low as possible we ask that you are responsible for the postage cost of returning items in this instance.

If you would like to return an item please see below for details.

Please note we cannot offer a refund or exchange on any personalised items or piercing jewellery unless they are faulty.  

Longer than 14 days since purchase

Obviously if your item is faulty then 14 days is not enough so just get in touch and we'll see what has gone wrong and what we can do to put it right.

So that we can help with your return just drop us a message giving the details to:

returns@offthewallotw.com 

and we can help to get things sorted ASAP

Hopefully this gives you the information you need.  If it doesn't don't hesitate to contact us at any of our email addresses or 

customerservices@offthewallotw.com 

Thank you from all at Off The Wall Accessories